FAQ – Frequently Asked Questions
License
Where is my License Key
You will receive a “Purchase Receipt” e-mail when you start a Subscription/Trial. Your License Key is included in that e-mail.
Can I use it on multiple computers
You can use your license on 2 computers at the same time.
Pack/Wrap
“Decal Engine Error“
This might happen if you have over 27 spot colors in your swatches panel. Remove any unused swatches.
Nesting
I get “Searching for a solution...“ but it never starts.
Move the artboard towards the middle of the document.
Subscription
How do I cancel my subscription?
Log in to your account here: ACCOUNT
To Cancel Your Subscription:
- Find your active subscription in the account settings.
- Tap the “Cancel” option.
Tip: On a mobile device with a small screen, switch to landscape mode by tilting your phone.