FAQ – Frequently Asked Questions

License

You will receive a “Purchase Receipt” e-mail when you start a Subscription/Trial. Your License Key is included in that e-mail.

You can use your license on 2 computers at the same time.

Pack/Wrap

This might happen if you have over 27 spot colors in your swatches panel. Remove any unused swatches.

Nesting

In the settings tab (cogwheel button) increase “Speed / Accuracy” (also called “Curve tolerance”) for example to 1 and click “Save settings”

Move the artboard towards the middle of the document.

Subscription

Log in to your account here: ACCOUNT 

To Cancel Your Subscription:

  1. Find your active subscription in the account settings.
  2. Tap the “Cancel” option.

Tip: On a mobile device with a small screen, switch to landscape mode by tilting your phone.